Thought Leadership
Hear from thought leaders across the Planhat community.
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Combining Intuitiveness and Power
Our Director of Product shares discusses our largest ever platform upgrade and what it means to create software that is both powerful and intuitive.
Boosting Customer Satisfaction: The Benefits of AI in Customer Support
In today’s fast-moving digital age, customer service plays an even more vital role in building strong connections and trust. Businesses must meet customer expectations by
Combining Intuitiveness and Power
Daniel Sternegard
Top ways AI powers Customer Success
Ambera Cruz
The art of renewals
Gurprem Sagoo
Renewal strategies: The art of keeping customers
Ambera Cruz
